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Refund Policy

Our refund and cancellation policy for services provided by Janakalyan Multipurpose Society.

Last updated: June 2026

1. Overview

Janakalyan Multipurpose Society ("we", "our", "us") provides professional workforce management, staffing, and recruitment services. This Refund Policy outlines the circumstances under which refunds may be issued for fees paid to us.

As a service-based organisation, most of our offerings involve significant resource investment. We encourage clients to review this policy before entering into any service agreement.

2. Service Fees

Our services may involve the following types of fees:

  • Consultation Fees: Charged for initial assessment and workforce planning sessions.
  • Placement Fees: Charged upon successful placement of a candidate with a client organisation.
  • Retainer Fees: Charged for ongoing workforce management or staffing contracts.
  • Training & Onboarding Fees: Charged for candidate training programmes where applicable.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • A placed candidate leaves or is terminated within the agreed replacement guarantee period (typically 30–90 days as specified in the service agreement).
  • We are unable to fulfil a confirmed service order due to circumstances on our part.
  • Duplicate payment was made in error.
  • A written cancellation request is submitted before service commencement.

Refund eligibility is assessed case-by-case and subject to the specific terms agreed in your service contract.

4. Refund Summary

Situation Refund Notes
Cancellation before service starts Full Written request required
Candidate leaves within guarantee period Replacement / Partial As per service agreement
Service not delivered by us Full Verified case-by-case
Duplicate payment error Full Processed within 7 working days
Cancellation after service commenced Not Eligible Service already rendered
Consultation fee after session held Not Eligible Non-refundable once delivered

5. Cancellation Policy

To cancel a service engagement, please notify us in writing at info@janakalyanmultipurpose.com with your contract reference number and reason for cancellation.

  • Before service commencement: Full refund of any advance payment made.
  • After service has commenced: No refund is applicable. Existing deliverables will be completed as agreed.
  • Long-term retainer contracts: Cancellation terms are governed by the specific contract signed.

6. Refund Process

To request a refund, please follow these steps:

  • Send a written refund request to info@janakalyanmultipurpose.com.
  • Include your name, organisation, service reference, date of payment, and reason for the refund request.
  • Attach proof of payment (receipt or bank transfer confirmation).
  • Our team will acknowledge your request within 2 working days and revert with a decision within 7 working days.

7. Refund Timeline

Once a refund is approved:

  • Bank Transfer / NEFT / RTGS: 5–7 working days.
  • UPI / Online Payment: 3–5 working days (subject to payment gateway timelines).
  • Cheque: 7–10 working days.

Refunds will be credited to the original payment source only.

8. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

  • Consultation and advisory fees once the session has been conducted.
  • Training and onboarding fees once training has commenced.
  • Placement fees where the candidate has completed the agreed guarantee period.
  • Administrative or processing charges.
  • Any fees for services already fully rendered.

9. Disputes

If you disagree with a refund decision, you may escalate the matter by writing to our management team at info@janakalyanmultipurpose.com with subject line "Refund Dispute – [Your Reference Number]".

We are committed to resolving disputes fairly and in good faith. Unresolved disputes shall be subject to the jurisdiction of courts in Ahilyanagar, Maharashtra, India.

10. Contact Us

For any questions about our Refund Policy, please reach out: