refund and policy - Janakalyan Multipurpose Society

Refund and Cancellation Policy – Janakalyan Multipurpose Society

At Janakalyan Multipurpose Society, we believe every job seeker deserves honest, straightforward information — including how we handle payments, refunds, and cancellations. This page explains our policy in simple terms so you know exactly what to expect before you make any payment.

1. Nature of Our Services

Janakalyan Multipurpose Society is a job consultancy and recruitment assistance firm. The fees collected through our website are towards:
- Career consultancy and professional guidance
- Job application processing and submission support
- Recruitment assistance and candidate-employer matching
- Resume preparation, interview coaching, and related support services

These are service-based fees — meaning they cover the time, effort, and expertise invested in supporting your career journey, and not a guarantee of any particular outcome.

2. Refund Policy – What You Need to Know

We understand that concerns around payments are important, so we want to be completely transparent. As a general rule, fees paid for our consultancy services are non-refundable once the service process has begun.
However, we do consider refund requests in the following exceptional circumstances:
- Duplicate payment: If you have been charged more than once for the same service due to a technical issue
- Technical payment failure: If an amount has been deducted from your account but the payment was not confirmed or registered on our end
- Service not delivered: If we were unable to initiate or deliver the agreed service due to an error on our part
Once a refund request is approved after review, the amount will be credited back to your original payment method within 7 to 10 business days.

3. Why We Do Not Refund for Hiring Outcomes

We want to be transparent about this: fees paid to Janakalyan Multipurpose Society do not guarantee job placement, interview shortlisting, or employment confirmation. Hiring decisions are made entirely by employers and are beyond our control.

For this reason, dissatisfaction with a hiring outcome — such as not receiving an interview call or not being selected for a role — does not qualify as grounds for a refund. Our fees are for the consultancy service itself, not the result.

We know this may be disappointing to hear, but we believe it is better to be honest upfront than to make promises we cannot keep.

4. Cancellation Policy

If you wish to cancel your service request, we encourage you to contact us as early as possible. Here is how it works:

Cancellation before service initiation: If you contact us before we have begun processing your profile, application, or consultancy request, we will do our best to accommodate your cancellation
Cancellation after service initiation: Once we have started working on your profile, submitted applications, or initiated the consultancy process, cancellation may not be possible and fees may not be refundable

To avoid any issues, we recommend reaching out to us immediately if you change your mind after making a payment.

5. How to Request a Refund

If you believe you qualify for a refund based on the conditions mentioned above, here is what you need to do. Contact us with the following details:

Your full name
A screenshot of the payment confirmation
Your transaction ID or reference number
Your registered mobile number

Once we receive your request, our team will review it and get back to you within a reasonable timeframe. Approved refunds will be processed within 7 to 10 business days.

6. Contact Us for Refund or Cancellation Support

If you have any questions about our Refund and Cancellation Policy or need assistance with a payment issue, our team is here to help. Please reach out to us at:

Email: janakalyanmultipurposesociety@gmail.com

Website: https://janakalyanmultipurpose.com/

We aim to respond to all queries promptly and resolve any concerns as fairly and quickly as possible. Your trust means everything to us.